The rooms were very cool, we got the top floor with stairway up to private deck with bath tub. We all stayed at the Heaven area that was adults only. So thank you hard rock for fitting all 50 of us in last minute. We usually go to a different resort that is 5 star resort but it unfortunately caught fire 3 days before we were supposed to leave. ![]() My boyfriend and I went on a group trip with his work will all of the people who hit presidents club hit their goal. I’ve been to a lot of resorts and I would give this one 6/10. Overall, I would definitely recommend the hotel to others! The resort is an hour plus from the Cancun airport and it was quite the wait to get a ride. ![]() The members of our party who did eat at the restaurants really enjoyed their meals. I agree with what other reviews said about reservations being hard to make for dinner but the buffet was good enough that it was fine. Navigating the TV was a little challenging for when we did want some downtime. It was a little weird having the tub be a part of the main area. The rooms were tidy and relatively spacious. ![]() I recommend bringing your own allergy card in Spanish so that you don't have to wait for the resort to make one. Foods are labeled mostly correctly with allergens and the staff were open to making dishes so that we could eat them safely. My kids also enjoyed the kids' activities and they loved the park with the water slides. The pools and small beaches were great and food/drinks were plentiful.
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